Operations / order intake
Receive only the Shopify evidence the payout program needs
Order intake should identify relevant events consistently, preserve their context, and avoid moving unnecessary customer information into the program workflow.
Define the intake contract
Document the relevant event, identifiers, approved fields, expected timing, permitted source, validation, and ownership. The contract should also explain what happens when information is late, incomplete, repeated, or inconsistent.
Keep receipt separate from eligibility
Receiving an order event confirms that the workflow has evidence to consider. It does not by itself confirm that a customer qualifies for a payout card. The policy decision belongs in a separate, reviewable stage.
- Event identity
- Receipt time
- Source context
- Validation result
- Decision queue state
Watch for intake degradation
Monitor unexpected drops, repeated messages, stale pending records, and changes in field quality. Alerting should lead to a named response before customer communications drift from the underlying Shopify state.
Plan for clear delivery
Connect the Shopify purchase to a responsible customer payout journey.
Bring the merchant objective, eligible purchase concept, recipient experience, and unresolved program dependencies.