Controls / eligibility
Make eligibility consistent without exposing control logic
A well-governed policy gives customers dependable treatment and gives operations enough evidence to explain each payout decision.
Version the approved policy
Record the campaign scope, customer-facing qualification terms, relevant Shopify evidence, decision point, order-change treatment, exception authority, and effective period. A case should always reference the policy that applied at the time.
Separate ordinary decisions from exceptions
Standard cases should follow predictable states. Unclear or conflicting evidence can move to a restricted review path with named authority and a recorded reason, without allowing unrestricted manual outcomes.
- Policy version
- Evidence reference
- Decision state
- Reviewer authority
- Reason category
Review outcomes for consistency
Look for unusual differences across similar cases, recurring missing evidence, repeated overrides, and customer complaints. Investigation procedures and thresholds should remain internal to authorized teams.
Plan for clear delivery
Connect the Shopify purchase to a responsible customer payout journey.
Bring the merchant objective, eligible purchase concept, recipient experience, and unresolved program dependencies.