Make payout eligibility understandable before it becomes operational

Define qualification in customer language

Explain which purchase or customer action is relevant, the campaign period, material exclusions, and when the decision is expected. The public explanation should be clear without exposing internal risk thresholds or control logic.

Use a stable decision record

Store the applicable policy version and the Shopify evidence associated with each outcome. This creates a dependable reference when an order changes or a customer asks why the result differs from an expectation.

• Policy version
• Relevant order reference
• Decision state
• Reason category
• Decision time

Plan for changed orders

Cancellations, edits, and returns can affect the underlying purchase. Define how those events are handled before the campaign begins and reflect the treatment in applicable customer terms.